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Vlad Tatarincevs's Lotus Domino Blog

    403 error on Traveler server for one device.

    Vladislav Tatarincev  13 October 2011 19:14:37
    I had strange problem on one customer site, one user had iPhone and iPad, and iPad was unable to connect, while iphone was ok.
    in webserver logs, iPAD showed 403 error (now allowed even authenticated).

    Lotustraveler.nsf had only one record, of iPhone. hm... strange...

    I know that Traveler uses CloudScape (small db) for keeping all user data, somehow it become out of sync with lotustraveler.nsf
    several restarts has not synched lotustraveler.nsf and cloudScape db.

    issue was fixed by this command.
    tell traveler security flagsRemove all ApplDN6G8BUXXXX CN=Vlaad/O=CYONE

    where ApplDN is Apple identifier, you can find under Genereal ->About
    for Nokia it will be IMEI code...

    hope this post can save time to someone. :)
    Comments

    1Stephen Bailey  02/08/2012 18:28:21  403 error on Traveler server for one device.

    Hi Vlad,

    Thanks ever so much for this - this tip got my iphone working!

    I've just set up a new Traveler server, and my iphone was working, but then it stopped working after I deleted my account, and tried to reactivate.

    I had deleted the account properly, but something must have been left behind in the Cloudscape database, as I was unable to see the device in Traveler.nsf after installing a new profile.

    After issuing the above command, my iphone re-activated normally.

    Many thanks!

    SB

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